He looks so innocent here doesn't he? Looks can be deceiving especially at 3:00 a.m. :)
Anyway - what do I do at Submittal Exchange? My title is Project Guide and I am a member of the Client Experience Team (CET). Once Sales has a signed contract for our product it is handed off to our team and we have two Team Leads that will determine which Project Guide will be assigned the new project to handle or work.
We are the go between with our client and Submittal Exchange. If something has to be developed for our client (a special form, etc.) we work with our Web Development (Web Dev) department. We have two people on the CET who are Client Experience Specialists that are "techies" that handle a lot of questions that come in via the telephone about our system and they also enter projects into the system.
I will do online training with our clients, architects, general contractors, subs, etc., via a Net Meeting-type system (via the telephone and our computers) for those not familiar with our product. When everyone calls in to Go To Meeting and logs in a meeting code they will then see my computer screen and hear me over the phone give the training and they can ask questions.
If after the online training the client still has questions, they are able to contact me via telephone or email - or again call our help line and talk to a Client Experience Specialist or another member of the CET to have their question answered. Once all the bugs are worked out of their specific project for our application - the client then uses our application on their own. If they have another construction project they wish to use our system on - they go through Sales to sign a contract - to be assigned to a CET to help setup this project and do any training necessary for people that are not familiar with our system, etc.
This system is amazing. The sub can upload a .pdf form of a spec of a part to a construction project and have it sent to the next person to approve, make notes, changes, etc. That person can upload their file and send either back for changes or forward to the next person to approve. Once a file is uploaded and sent to the next person, an email notification is automatically sent to that person alerting them they have a file for that construction project that needs their attention. Each part of the process goes through these steps until it is approved and there is a complete history for everyone to see once logged into Submittal Exchange. We also have a LEED (green) application that a client can purchase if they want their project to be LEED certified.
I find all this amazing and interesting and will enjoy learning the construction industry.
We also had a meeting with a company that is going to start looking for new facilities for our company because we have no more room where we are located. It was funny when we listed items that were important to what we were looking for, a biggie was having room for our social area. Evidently they BBQ at least once a month and have other company functions at the building - along with trying to have monthly company outings. Last week the June outing was a Cubbie game.
Mom's biopsy report came back today with good news. They thought the spot was filled with liquid but when they did the biopsy they found out it was a mass - but the mass was not malignant. We are all very thankful for that report!
